Storage Gipsy Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Gipsy Hill provides storage, handling and related removal and transport services to consumers and business customers in the United Kingdom. By placing a booking, accessing our premises, or using any of our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or business entering into a contract with Storage Gipsy Hill for storage, removal, transport, packing, handling or related services.
Services means any storage, removal, packing, loading, unloading, handling, transport, or ancillary services provided by Storage Gipsy Hill.
Storage Unit means any container, room, locker, or designated area allocated to the Customer for storage of goods.
Goods means the items and property placed into storage or handled, transported, or otherwise dealt with under the contract.
Contract means the agreement between Storage Gipsy Hill and the Customer, comprising these Terms and Conditions together with any written quotation, confirmation, schedule or invoice issued by us.
2. Scope of Services
Storage Gipsy Hill provides secure storage services and may, by agreement, provide related services such as collection, delivery, packing, loading, unloading, and removal assistance. The precise scope of the Services will be set out in our quotation or booking confirmation.
Any dates or times provided for arrival, collection, delivery or completion are estimates only and are not guaranteed, although we will use reasonable care and skill to adhere to agreed schedules.
3. Booking Process
3.1 Bookings can be made in person or through other communication channels as indicated by Storage Gipsy Hill from time to time. A booking is an offer by the Customer to purchase Services from us on these Terms and Conditions.
3.2 A binding Contract arises only when Storage Gipsy Hill confirms acceptance of the booking, issues a written confirmation, or commences provision of the Services, whichever occurs first.
3.3 When making a booking, the Customer must provide accurate and complete information, including but not limited to:
a. Full name and contact details.
b. Service address and access details.
c. An honest and accurate description of the Goods to be stored or moved, including any heavy, fragile, high value, hazardous, or unusual items.
d. Required dates and times, and any time restrictions or access limitations.
3.4 Storage Gipsy Hill reserves the right to decline or cancel a booking at any time before the Services commence, for example where access is unsafe, Goods are prohibited, or the Customer has failed to provide accurate information.
4. Quotations and Pricing
4.1 Any quotation is based on the information supplied by the Customer and is valid for the period specified in the quotation, or if no period is specified, for 30 days from the date of issue.
4.2 Quotations may be amended or withdrawn if:
a. The Customer changes the scope of the Services.
b. Access, parking or handling conditions differ materially from those described by the Customer.
c. Additional items, volumes or services are requested.
d. There is a delay outside our control that materially increases the time or resources required to complete the Services.
4.3 Unless otherwise stated, prices are exclusive of any government taxes or charges that may apply, which will be added at the applicable rate and payable by the Customer.
5. Payments
5.1 For storage services, charges are usually payable in advance for each agreed billing period. For removal and related services, fees may be payable in full or in part before the Services commence, in accordance with our quotation or invoice.
5.2 The Customer must pay all charges in the manner and by the due date stated in the invoice or booking confirmation. Time for payment is of the essence.
5.3 If payment is not received by the due date, Storage Gipsy Hill may, without prejudice to any other rights:
a. Suspend or refuse to provide Services, including denying access to the Storage Unit or goods.
b. Apply reasonable late payment charges and interest in accordance with applicable UK law.
c. Exercise a lien over the Goods and, after giving appropriate notice, sell or dispose of some or all of the Goods to recover amounts owed and associated costs.
5.4 The Customer remains liable for all unpaid charges, interest, enforcement costs, and any shortfall in amounts recovered following disposal of Goods.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by giving notice to Storage Gipsy Hill. Any cancellation or amendment is subject to the following terms, unless otherwise stated in writing:
a. If the Customer cancels more than 7 days before the scheduled service or storage start date, any prepayment may be refunded less reasonable administrative costs.
b. If the Customer cancels within 7 days but more than 48 hours before the scheduled service or storage start date, Storage Gipsy Hill may retain a reasonable proportion of the charges to cover costs and lost bookings.
c. If the Customer cancels within 48 hours of the scheduled service or storage start date, or fails to provide access or attend as required, Storage Gipsy Hill may charge up to 100 percent of the quoted amount.
6.2 Changes in the dates, volumes, locations or nature of the Services may result in adjustment of the charges. Where possible, Storage Gipsy Hill will inform the Customer of any revised pricing before proceeding.
6.3 Storage Gipsy Hill may cancel a booking or suspend Services without liability if:
a. The Customer is in breach of these Terms and Conditions.
b. It is unsafe or unlawful to proceed.
c. Events outside our control make performance impracticable, in which case we will notify the Customer as soon as reasonably possible and refund any prepayments for Services not provided.
7. Customer Obligations
7.1 The Customer is responsible for:
a. Packing and preparing Goods safely and suitably for storage or transport, unless packing services have been expressly included in the Contract.
b. Ensuring that Goods are properly labelled, and that fragile or delicate items are clearly identified if they are to be handled by our staff.
c. Providing adequate and safe access to premises, parking spaces, and any required permissions for loading and unloading.
d. Complying with any site rules or instructions issued by Storage Gipsy Hill.
7.2 The Customer must not store or present for transport any items that are illegal, hazardous, explosive, flammable, perishable, contaminated, or otherwise unsuitable. This includes but is not limited to:
a. Drugs, weapons, ammunition or other controlled items.
b. Compressed gases, fuels, oils, paints, solvents or chemicals.
c. Perishable foodstuffs, live animals or plants.
d. Waste, rubbish or items for disposal, except where we have expressly agreed to handle such items in compliance with waste regulations.
7.3 The Customer confirms that they own the Goods or are otherwise lawfully entitled to store and instruct handling of the Goods. The Customer agrees to indemnify Storage Gipsy Hill for any loss or claim arising from a third party asserting rights in the Goods.
8. Waste and Environmental Regulations
8.1 Storage Gipsy Hill is not a waste disposal or recycling facility unless explicitly stated in a separate agreement. The Customer must not use a Storage Unit, vehicle or our premises as a place to store or abandon waste materials.
8.2 Any removal or handling of waste, unwanted furniture, or items for disposal must be agreed in advance. Additional charges will apply, and disposal will be carried out in accordance with applicable UK waste and environmental regulations.
8.3 The Customer must not leave abandoned items, packaging, or rubbish in corridors, common areas, vehicles, or outside designated containers. We reserve the right to charge reasonable fees for clearing, cleaning, and lawful disposal where the Customer fails to comply.
8.4 The Customer is responsible for ensuring that any items presented for disposal do not contain hazardous substances and are lawful to dispose of. We may refuse to handle any items that we reasonably believe could breach waste regulations or pose environmental or health risks.
9. Access, Security and Conduct
9.1 Access to Storage Units and premises is subject to our opening hours, security procedures and any reasonable instructions given by our staff. We may require proof of identity before allowing access.
9.2 The Customer is responsible for the security of their own Storage Unit, including any locks or security devices they provide. Storage Gipsy Hill is not deemed to be in possession of the Goods.
9.3 The Customer must conduct themselves, and ensure that any persons accompanying them conduct themselves, in a safe and respectful manner, not causing nuisance, damage or disturbance.
9.4 We may, in limited circumstances and in accordance with law, access a Storage Unit without the Customer present, for example where we reasonably believe there is a risk to health, safety, property, or where we are required to do so by law or enforcing authorities.
10. Limitation of Liability
10.1 Storage Gipsy Hill will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that self-storage and removal services present inherent risks and agrees that our liability is limited as set out in this clause.
10.2 We will not be liable for any loss or damage to Goods unless caused by our negligence or breach of contract. The Customer is strongly advised to obtain appropriate insurance cover for the full replacement value of all Goods stored or transported.
10.3 Where we are liable, our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, will not exceed the lower of:
a. The reasonable replacement value of the affected Goods.
b. Any limit stated in the quotation or booking confirmation.
c. A reasonable overall cap in line with industry practice for similar services.
10.4 We are not liable for any of the following, whether arising directly or indirectly:
a. Loss of profit, loss of business, loss of opportunity or loss of anticipated savings.
b. Indirect or consequential loss or damage.
c. Loss or damage arising from inherent defect or fragility of Goods, insufficient or unsuitable packing by the Customer, normal wear and tear, vermin, atmospheric conditions, or gradual deterioration.
10.5 Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by our negligence, or for fraud.
11. Insurance
11.1 Unless expressly stated in writing, storage or removal charges do not include insurance for the Goods. The Customer is responsible for arranging their own insurance cover as required.
11.2 Any insurance products offered or facilitated by Storage Gipsy Hill will be subject to separate terms and conditions provided by the relevant insurer. It is the Customer's responsibility to review and comply with such terms.
12. Termination of Storage
12.1 Either party may terminate an ongoing storage arrangement by giving written notice in accordance with the minimum notice period stated in the Contract or, if none is stated, not less than 14 days.
12.2 On termination, the Customer must remove all Goods from the Storage Unit and leave it clean and free of waste by the agreed date. Charges remain payable until the Storage Unit is emptied and returned to us.
12.3 If the Customer fails to remove Goods on termination, Storage Gipsy Hill may:
a. Continue to charge storage fees.
b. After giving reasonable notice, exercise a lien and sell or dispose of Goods to recover amounts owed and associated costs.
13. Force Majeure
13.1 Storage Gipsy Hill will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, fire, flood, strikes, transport disruption, civil unrest, or legal restrictions.
13.2 If a force majeure event continues for a period that makes performance impracticable, either party may terminate the affected Services by giving written notice. The Customer will remain liable for charges incurred up to the date of termination.
14. Data Protection and Privacy
14.1 Storage Gipsy Hill will collect and process personal data in order to manage bookings, provide Services, take payment, and comply with legal obligations.
14.2 We will handle personal data in accordance with applicable UK data protection law. Further details may be provided in our privacy information available on request.
15. Variations and Assignment
15.1 Storage Gipsy Hill may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless a change is required by law or agreed with the Customer.
15.2 The Customer may not transfer or assign their rights or obligations under the Contract without our prior written consent. Storage Gipsy Hill may assign or subcontract any of its rights or obligations, provided this does not reduce the level of service or protection afforded to the Customer.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that, where required by law, a consumer Customer may bring proceedings in the courts of their home jurisdiction within the United Kingdom.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.
17.2 No failure or delay by Storage Gipsy Hill in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any quotation, booking confirmation or written variations agreed between the parties, constitute the entire agreement between Storage Gipsy Hill and the Customer in relation to the Services and supersede any prior understandings or representations.
17.4 Nothing in these Terms and Conditions shall confer any rights on any person other than the parties, and no third party shall have any right to enforce any term under the Contracts Rights of Third Parties Act 1999.
